These terms apply to all treatments and services booked with Ravin Beauty. By booking an appointment, you agree to the terms set out below. If anything is unclear, please get in touch before booking and we will be happy to talk it through.
1. About Ravin Beauty
Ravin Beauty is a permanent makeup, skin and beauty studio in Belfast, owned and operated by Róisín. Treatments are carried out at 719 Antrim Road, Belfast BT15 4EJ. Contact details are available on the Contact page of this website.
2. Booking and Deposits
- All appointments are booked online via our booking system, by phone, or by message.
- A non-refundable deposit of £50 is required at the time of booking to secure your appointment. The deposit is deducted from the total cost of your treatment on the day.
- Bookings are not confirmed until the deposit has been received.
- Full payment of the remaining balance is due on the day of treatment, by card or cash.
3. Consultations
- A full consultation is included at the start of every treatment, where shape, colour, suitability and aftercare will be discussed.
- Separate pre-booking consultations are available on request if you would like to discuss treatments before committing to a booking. Please contact us to arrange.
- Treatment will only proceed once you are completely happy with the agreed shape and colour.
4. Cancellations, Rescheduling and No-shows
48 hours notice is required to reschedule or cancel an appointment without losing your deposit.
- Cancellations or rescheduling requests made with less than 48 hours notice will forfeit the deposit.
- No-shows will forfeit the deposit, and a new deposit will be required to book again.
- Repeated last-minute cancellations may, at our discretion, result in being asked to pay full upfront for future bookings.
Life happens, and genuine emergencies will always be considered with understanding. Please get in touch as soon as you know.
5. Late Arrivals
- Please arrive on time for your appointment. If you are running late, please call or message as soon as possible.
- Arrivals more than 15 minutes late may need to be rescheduled, as there may not be enough time to complete your treatment properly. In this case the standard cancellation policy may apply.
6. Patch Tests
- A patch test is required at least 48 hours before any treatment involving tints, including brow tinting, lash tints and lash lifts, if you have not had a patch test with Ravin Beauty in the last 12 months.
- Please book your patch test well in advance of your treatment. Patch tests are free of charge.
- Treatment cannot proceed without a valid patch test where one is required.
7. Treatment Suitability and Health
Some treatments are not suitable for everyone. To make sure you receive a safe and effective treatment, you must disclose any of the following at the time of booking and again at consultation:
- Any allergies (especially to anaesthetics, pigments, latex, nickel, or skincare ingredients)
- Skin conditions in the treatment area (eczema, psoriasis, active acne, cold sores etc.)
- Any medication you are taking, particularly blood thinners, isotretinoin (Roaccutane) or immunosuppressants
- Recent cosmetic procedures including Botox, fillers, chemical peels or laser treatments
- Any chronic medical conditions, including diabetes, autoimmune conditions, or a history of keloid scarring
- A history of cold sores, if booking lip blush
Treatment may be declined or postponed if it is not safe or appropriate to proceed. This is for your protection, and any deposit paid will be honoured against a rescheduled appointment in such cases.
8. Pregnancy and Breastfeeding
- Permanent makeup treatments are not carried out on clients who are pregnant or breastfeeding.
- Some skin and beauty treatments may still be suitable. Please disclose at booking so we can advise on what is appropriate.
9. Aftercare and Client Responsibility
- Full written aftercare instructions are provided with every treatment.
- The longevity, healing and final result of your treatment depend significantly on following the aftercare guidance.
- We cannot be responsible for poor results caused by failure to follow aftercare. No refunds or free retouches will be offered in these cases.
- If you have any concerns during the healing period, please get in touch as soon as possible so we can help.
10. Touch-ups and Colour Boosts
- All permanent makeup treatments include a complimentary retouch appointment 6 to 8 weeks after your initial treatment. This is where final adjustments to shape and colour are made as the skin settles.
- The retouch must be booked within 12 weeks of your initial treatment. After this point, the appointment is considered a colour boost and full colour boost pricing applies.
- Colour boost appointments to refresh existing PMU work are charged at the rates shown on the Pricing page, based on the time since your last treatment.
- Colour boosts are only offered on work that has been carried out by Ravin Beauty. Existing work from another artist will require an in-person assessment to determine whether a colour boost or a fresh treatment is needed.
11. Refunds
Deposits are non-refundable in all circumstances.
Treatments paid in full are non-refundable once the treatment has commenced. If you are unhappy with the result, please get in touch within 14 days of your treatment so we can discuss next steps, which may include a complimentary adjustment at the retouch appointment.
12. Photography and Social Media
By default, we will take before, during and after photos of your treatment for our records and may use these on our website and social media (Instagram, Facebook). Photos will never show your face in full unless you explicitly agree, and we will never use any photo you ask us not to.
- You can opt out of any photos being used publicly at any time, before, during or after your appointment.
- If you would prefer no photos to be taken at all, please let us know at the start of your appointment.
13. Pricing
- All prices are listed on the Pricing page of the website and confirmed at booking.
- Prices may be reviewed periodically. The price agreed at booking will always be honoured.
- Skin and beauty treatment prices are confirmed at consultation, as treatments are personalised.
14. Complaints
- If you have a concern about any aspect of your treatment or experience at Ravin Beauty, please contact Róisín directly as soon as possible.
- All complaints are taken seriously and handled personally. We will work with you to understand the issue and put things right where we can.
15. Liability
- All treatments are carried out by a fully qualified, licensed and insured practitioner, following industry best practice.
- Ravin Beauty is not liable for any reaction, complication or outcome that results from undisclosed medical information, allergies, or failure to follow aftercare advice.
- Nothing in these terms limits our liability for death or personal injury caused by negligence, or for any other liability that cannot be limited or excluded under law.
16. Privacy and Data
- Personal details collected at booking and consultation are used only to provide your treatment safely and to keep in touch with you about appointments.
- Your information is kept securely and will never be shared with third parties for marketing purposes.
- You have the right to request a copy of any personal information held about you, or to ask us to delete it, at any time.
17. Changes to these Terms
These terms may be updated from time to time. The version published on the Ravin Beauty website is the current version and applies to all bookings made after the last updated date shown at the top.
18. Contact
If you have any questions about these terms, please get in touch:
Email: hello@ravinbeauty.co.uk
Phone: 07748 967580
Address: 719 Antrim Road, Belfast BT15 4EJ